RETURN POLICY

RETURNS & EXCHANGES

CREO Cares
Creating on CREO should be a fun experience for all. What’s more; when the item is delivered to you, we want you to want to wear it, carry it and enjoy it.

If, the product does not meet your expectations, no worries.
You can return your item for a replacement within 3 days.
CREO only offers return/exchange with a replacement.
CREO has a strict No Refund policy.

1. Products that can be Returned
  • Any damaged/defective product that has been delivered can be returned.
  • Any product that has been ordered as is (not customized) on the website can be
2. Products that cannot be Returned
  • Any product that has been customized on the Website cannot be returned.
  • Any product with an unverified damage/defect cannot be returned.

Damaged / Defective Item

We apologize if you have received a damaged or defective item. To return the item(s), email us an image of the damage/defect or printing error so that we can verify the damage/defect in order to arrange the return process.
If we cannot verify the damage or defect through email (digital representation/photographically) or via phone, you will be asked to ship the item for damage or defect verification.

CREO will bear the cost for the shipment for products that have arrived damaged or defected.
For shipping of any product with an unverified damage/defect, You, the customer will bear all shipping costs.
Please note; CREO does not reimburse shipping costs. Before shipping an item for return, please contact our team to discuss the return process, costs for shipping and the return/ replacement conditions.

Return Process – Step-by-Step

  • 1

    Send us an email with Subject Title: ‘Return Damaged/Defective Good’ with your concern/complaint (with a detailed description of the damage/defect and/or with a photograph of the damage/defect) to

    Talktous@creoroom.com

    Make sure you include the Order Number in the email.

  • 2

    Wait for an email response that Verifies/Accept/Declines your damage/defect claim.

  • 3

    If your claim is accepted, ship the package to
    Creative Creation Gift Items LLC
    CREO Returns Department
    Unit 315 Silicon Oasis,
    Dubai, UAE, P.O. Box 34135.

    Once your damaged/defected goods have arrived at our office, we will notify you via email with the next steps.

  • 4

    If your claim is rejected/declined, you will be sent an email with the valid justification.

Exchange Policy

If you don’t like the product you have received, you can return it within 3 days of delivery. To exchange the product, the order must be in its original packaging, and must be in New Condition. Any used item will not be exchanged.

Please contact our team to discuss how to exchange your product.

When Can I Exchange My Order?
When you order a wrong size (big or small).
When we ship a wrong size (big or small)
When we ship the wrong item.

Please Note:

All exchanges can be made for products of equal or higher value.
Apparel can only be exchanged for apparel.
Accessories can only be exchanged for accessories.

© 2015 All rights reserved.
Contact
  • +971 4 3880255
  • SIT Tower
    Dubai Silicon Oasis, P.O. Box 34135,
    Dubai, UAE