FAQ

My CREO Account

  • Creating an account on CREO, makes your shopping experience more convenient. When you log into your account, you have full access to the CREO online experience. Moreover, once you make an account, it allows us to access your details for quick shopping and shipping, without re-entering your details each time you make a purchase.

Order Cancellation

Returns & Exchange

  • Returning your item is an easy process. Whether the product you’ve received is damaged/defective, or you don’t like what you received, we will take it back. While the standard duration for returns is 3 days from the date of delivery, we advise you to expedite the return process for any goods that may have been damaged or defective when delivered at the earliest.

    Contact our Customer Service Team via email on talktous@creoroom.com or call us at +971 4 3880255 (International) and let our Customer Service Representative know why you want to return the item and we will take it from there.

    Please note:

    All items for return must be in their original packaging and must be unused.

  • From the day of receiving your order, you have 3 days to return your purchase.

  • CREO has a strict no refund policy. However, you can order an item of equal or higher value in replacement of the returned item. Or you can opt to receive a CREO gift card of that amount.

Payment

  • CREO offers three convenient payment methods to choose from.

    CASH ON DELIVERY

    CREO accepts Cash on Delivery (COD) as a valid method of payment, only for customers within the UAE. Cash On Delivery gives customers the option to pay in cash to the delivery agent upon receiving the order.

     

    CREDIT CARDS

    The CREO preferred payment method is by a secure credit card transaction. To ensure your privacy and a safe online shopping experience, your Credit Card Number is protected using secure encryption standards (SSL).

    Please Note:

    Currently, CREO only accepts Visa, American Express and MasterCard Credit Cards. There is no additional charge for transactions completed using your Credit Card.

     

  • Cash On Delivery has an additional charge of AED 15 and requires verification over the phone. However, paying with PayPal or a Credit Card, requires no extra service fee or phone verification.

  • CREO uses industry standard (SSL) encryption on its website to protect your data. When you submit your details, these encryption standards protect your Credit Card details, Passwords, PayPal account details and other personal information from any third party access. To know more, read our Terms of Use.

  • We are sorry for the inconvenience. Please go through the below checklist for trouble-shooting:

    Check your card’s validity. Make sure your card is not expired. Double-check your card’s expiry date (and other details including Card Number, Name and CVV Code).

    Check if the Credit Card Number is typed in correctly. Make sure there are no spaces, dashes or other characters in between the Credit Card Number. And if all mandatory fields are filled in.

    Check your Card’s functionality. Call your bank and find out if your Card is enabled for online shopping. Some card’s are for ATM use only.

    Check the sufficient limit on your Credit Card.

    Check if you completed the 3D Secure Check successfully? To complete 3D Secure authentication your Credit Card must be registered. We advise you to contact your bank, if your 3D Secure Check is not complete.

    If all the above-mentioned details are accurate/complete, please call your bank to further investigate why your Card is being blocked.

  • If you are using a public or business computer, the firewall/security settings on that computer might be blocking the check out functions of the CREO website. The CREO website needs to be listed as a ‘trusted site’ to allow all functions to run smoothly. If you are using your own personal computer, double check the security settings and add CREO as a ‘trusted site’.

  • If your credit card has been used more than three times to complete a transaction, and your transaction has repeatedly failed, then our system may have blocked it to avoid fraudulent use of your Credit Card.

    To rectify, try placing an order with another Credit Card, or wait 24 hours to use the same Credit Card. You do have the option to choose PayPal or COD if you want to place the order immediately.

CREO Store

  • CREO is an online shopping store. Currently, we do not have any physical store in Dubai (or anywhere in the world). With a flexible Return/Exchange Policy, you can always find/order a new item that fits you better or you like more and it will be delivered to you promptly.

  • CREO offers you a range of quality T-shirts, Polos, Hats, Notebooks and Phone Cases.

  • CREO has a range of classic T-shirts (V-neck, Round Neck & Tank Tops) and Polos for Men and Women

  • To find the perfect fit, refer to our Size Guide. If you have questions, email us at Talktous@creoroom.com or call us at +971 4 3880255 (International)).

  • CREO has a range of Snapbacks as well as Meshcaps for Men and Women.

  • To find a particular product that you’re looking for, type the product name in the search bar on the top right corner of the website. This search bar will display all products relevant to your search. Looking for a product with certain specifications? Use the Advanced Search option and refine your search.

  • To make sure your products retain their vibrancy and last a long time, follow the care instructions given below:

    • Wash inside out with similar colors and set on a gentle machine cycle in cold water.
    • Iron inside out on the lowest setting.
    • Do not machine dry to protect your garment from fading.
    • Lay your apparel flat to dry or tumble dry low or hang dry.
    • Do not dry clean.
    • Do not use bleach.
  • Some CREO items, more than others, may be a popular choice for our customers. If you want a product that is out of stock, please contact our team to get an approximate idea of when we will be restocking that product. If we won’t be restocking the product you wish to purchase, our sales representative will be happy to help you find a similar product on the Website.

  • If you don’t like the item you purchased, you can return it for a replacement product within 14 days. To expedite the return process, contact us via email on Talktous@creoroom.com or call us at+971 4 3880255 (International).

  • If your item (T-shirt, Polo, Hat, Phone Case) does not fit, email us at Talktous@creoroom.com or call us at +971 4 3880255 (International) and we will arrange for a replacement product immediately.

  • We apologize, if we sent you the wrong product by mistake. To rectify, email us at Talktous@creoroom.com or call us at +971 4 3880255 (International) to immediately place a new order.

  • If your item arrived damaged, please email us at Talktous@creoroom.com or call us at +971 4 3880255 (International) so that we verify the damage and arrange a replacement product at the earliest.

  • Yes you can. Bulk buying on CREO is a great way to make a large purchase at a lower price. All bulk purchases are entitled to a discount. However, the final discount will vary with your purchase quantity.

    However, as a standard, any purchase quantity of 10 items or above from the same product and design  is entitled to a 10% discount.

    Please contact us through Corporate Order Page. (Fill out the form, and one of our team members will get back to you within 12 hours).

  • Bulk buying is an option on the Website, particularly for Corporate Clients. However, resale of CREO items is strictly prohibited. If we suspect you are buying in bulk for resale purposes, we may have to block the order and your account.

  • CREO makes online shopping for personalized goods and gifts really easy. It only takes a few clicks to create your customized item, and you don’t have to be a designer to make something creative. Digital direct-to-garment printing allows you to print as many colors as you want – with no extra charge. And fast shipping delivers your order at the earliest to your doorstep.

CREO Delivery

  • CREO is based in Dubai; therefore, CREO delivers all across the UAE and the GCC region including Bahrain, Kuwait, Oman, Qatar and KSA. We also deliver to Turkey, Lebanon, Egypt and Jordan. 

  • The Charges are as per the below breakdown:

    FREE shipping on all orders over AED 118 (within United Arab Emirates).
    FREE Shipping on all order over SAR 250 (with Saudi Arabia).
    Flat Rate on All orders within Qatar, Kuwait, Bahrain & Oman of AED 50.
    Flat Rate on International Shipping of AED 80.
    Please see Return and Exchange policy.

    Please note:

    The delivery charge is fixed. It does not vary with the number of items ordered. 

  • CREO has a standard turn around time for production and delivery depending on the nature and quantity of the item(s) ordered.

    We will try our best to deliver your items as soon as we can: 

    ** For Ready Products:

    - Within UAE (2-3 Days)

    - GCC (3-4 Days)

    - International (All other countries) (3-5 Days)

    ** For Customized products:

    - Within UAE (2-4 Days)

    - GCC (3-5 Days)

    - International (All other countries) (3-6 Days)

    To confirm the exact delivery time, email us at Talktous@creoroom.com or call us at +971 4 3880255 (International).

  • Given the standard time duration of the production process, we do not offer same day delivery. However, next day delivery can be arranged if you place your order before 11am.

  • When your order is ready for shipment, you will receive an email and/or and SMS with your current order status. To know more, email us at Talktous@creoroom.com or call us at +971 4 3880255 (International).

  • Tracking your order is easy. Log into My CREO Account and review your order history. Once you’ve tracked your order, you may see one of the following order statuses:

    • Your Order is Received.
    • Your Order is Pending.
    • Your Order is Waiting for Shipment.
    • Your Order is Queued for Shipment.
    • Your Order is Shipped.
    • Your Order is Canceled.

    For any queries regarding your order statuses, email us at Talktous@creoroom.com or call us at +971 4 3880255(International).

    Please Note:

    If you are notified that your order has been shipped, but you have not received it, call us at +971 4 3880255 (International) immediately to reschedule your delivery.

  • Tracking numbers become active 24 hours after your item is queued for shipping. If you receive an email that your order is on the way, and your tracking number is still not active, email us at Talktous@creoroom.com or call us at +971 4 3880255 (International).

  • If your shipment is delayed past the given date and time in your order confirmation email, please contact the Creo Team immediately. Email us at Talktous@creoroom.com or call us at +971 4 3880255 (International).

  • Your order can only be cancelled before it is shipped. If your order has been shipped, and you fail/decline to receive the order than your account may be blocked from making any Cash On Delivery orders in the future.

  • Yes, you can. To change your address you can fill in the Contact Us form on the website or inform the Sales Representative when you receive an address confirmation call before your order is shipped.

  • No, you can’t. CREO is an online shopping website. Currently, CREO does not accept any orders over the phone. Creating and ordering your item on the website is an easy and secure process. If you need help with the ordering process, please email us at Talktous@creoroom.com or call us at +971 4 3880255 (International).

Customize Your Product

  • CREO offers a range of templates and designs you can customize. The template contains text, images and color that you can personalize. However, you can upload your own image and customize it completely. Once you’re done customizing, simply click ‘Add To Cart’ and you’re done.

    Quick Customization Guide

    • Choose your favorite design.
    • Customize and edit it using our customization tool.
    • Choose your item: T-shirt, Polo, Hat, Notebook or Phone Case.
    • Place order.

    Template Customization Tips

    Here are a few tips to help you customize:

    • Do not exceed the boundary of the text.
    • Do not exceed the boundary of the image.
    • Do not use contrasting text on an image.
    • Do not overlap images with text.
    • Do not overlap one image with another.
  • CREO has a few guidelines for the type of content you can use and upload on the website. While CREO gives you the freedom to express your thoughts, ideas and beliefs – it is our responsibility to make sure we don’t offend anyone with unacceptable content.

    The following content is not allowed on CREO:

    • Text or Images that cause copyright infringement.
    • Text or Images that depict pornography, nudity or vulgarity.
    • Text or Images that bear have inappropriate sexual connotations.
    • Text or Images that endorse drug or alcohol or any form of abuse.
    • Text or Images that encourage racism or discrimination or hate speech.
    • Text or Images that promote violence or terrorism.
    • Text or Images that damage the reputation of someone.
    • Text or Images that are political or controversial in nature.

    Please Note:

    CREO reserves the right to reject your uploaded image or text. To ensure your content does not violate the guidelines, refer to the Terms of Use. We advise you to use images you own all rights of or have permission to use.

    Failing to use images or text that are not acceptable, can lead to blocking or termination of your account.

  • To make sure the image you upload for printing prints to the highest quality, follow the below recommended sizes, format and resolution of images:

    It should be in the range of 1800 x 2100 Pixels (12” x 14”)

    The images you upload will be converted to 150 ppi (pixels per inch) if they are not already at this resolution. This mean every 150 pixels in your image will become 1 inch when printed. For example, if you submit a 1200 pixel by 1500 pixel image for an apparel product, it will be printed at 8” by 10”. (1200 pixels table divided by 150 pixels/inch = 8 inches, 1500 pixels tableided by 150 pixels/inch = 10 inches.)

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Contact
  • +971 4 3880255
  • SIT Tower
    Dubai Silicon Oasis, P.O. Box 34135,
    Dubai, UAE